Common Issues and Fixes

Common Issues and Fixes

"My itinerary won't load." — Check your internet connection; if offline, open the trip once while online to cache it for offline access, then reload.

"I didn't get the magic-link email." — Check spam, wait two minutes, and request a new link. Links expire after 15 minutes for security.

"A payment didn't go through." — Confirm the card supports international charges and has available funds. Failed payments are retried automatically for a few days; you can also update your card in Settings → Billing.

"Sage's suggestions look out of date." — Sage re-validates opening hours and availability before suggesting. If a venue recently changed hours, ask Sage to "refresh day 3" and it re-checks live data.

"I can't share my trip." — Sharing requires the trip owner to have a saved trip. Invite collaborators by email — they get a secure link and can plan together without creating an account.

Still stuck? Email support from the in-app help menu and include a screenshot — we reply within one business day.